Branch Manager

• Lead, mentor, and supervise the branch team (including staff, supervisors, and other employees).
• Conduct regular performance reviews, provide coaching, and foster professional development.
• Hire, train, and onboard new employees.
• Create a positive and productive work environment.

• Drive sales targets and performance to meet or exceed business goals.
• Develop and implement strategies to attract new clients and expand business with existing customers.
• Ensure effective cross-selling of services/products to meet client needs.
• Track and analyze branch sales performance, customer feedback, and market trends.

• Ensure exceptional customer service is provided at all times.
• Resolve customer issues or complaints promptly and effectively.
• Build and maintain strong relationships with key clients.

Financial Management:

• Manage the branchs budget, monitor expenses, and ensure profitability.
• Prepare and present regular reports on financial performance, sales activities, and operational efficiency.
• Ensure compliance with financial policies and procedures.

Operations Management:

• Oversee the daily operations of the branch to ensure smooth and efficient workflow.
• Implement and enforce company policies, processes, and procedures.
• Ensure compliance with industry regulations and safety standards.
• Manage inventory, supplies, and resources effectively.

• Maintain accurate records of branch operations and staff.
• Prepare reports on sales, performance metrics, and other key performance indicators.
• Handle administrative tasks as needed, including payroll and scheduling.

Strategic Planning:

• Work with senior management to set branch goals and objectives.
• Participate in strategic planning and decision-making for the branch's future direction.

Requirement :

• Bachelors degree in Business Administration, Finance, Marketing, or a related field (preferred).
• Several years of experience in a managerial role, particularly in a retail, banking, or service-oriented industry.
• Proven experience in sales, team management, and customer service.
• Leadership Skills: Strong ability to motivate and manage a team, delegating tasks effectively.
• Sales Skills: Ability to drive sales and achieve financial targets.
• Customer Service Skills: Excellent interpersonal skills with a focus on customer satisfaction.
• Financial Acumen: Strong understanding of budgeting, forecasting, and financial reporting.
• Strong attention to detail and commitment to quality.
• Ability to handle stress and work under pressure to meet deadlines and targets.