Operation Manager

Talent Insider is an upcoming HR Consultancy Service, founded in 2021. Our clients have been some of the leading brands in Indonesia, and this service continues to expand.

Registered in Singapore & Indonesia, we can assist with your growth plans and strategies, and continue to expand our regional presence with strong regional partners to assist our client in recruitment and branding strategy.

Job Description

• Leads the 24/7 operation of the data center, ensuring seamless functionality at all times.
• Serves as the level 3 escalation point for onsite operational incidents, major issues, and change management activities.
• Manages M&E, security, network, plumbing systems, critical facilities equipment, and other DC-related systems (e.g., fire safety, plumbing).
• Designs, reviews, and implements top-tier data center operations, adhering to ITIL and industry best practices.
• Guides teams to enhance services and processes while maintaining compliance with customer SLAs.
• Continuously reviews and improves the preventive maintenance program.
• Leads incident, problem, and change management processes to minimize customer service disruptions.
• Ensures strict adherence to safety procedures, laws, and regulations by reviewing and reinforcing safe work responsibilities.
• Oversees data center-related certifications and ensures compliance for both internal and external customers.

Requirement

• Bachelor's degree in electrical, mechanical, computing, or a related field.
• Holds relevant certifications in facilities management and/or data center operations.
• Minimum of 8 years of relevant work experience, with at least 2 years in a managerial role overseeing 24/7 critical data center operations.
• Strong understanding of M&E systems and building facilities management.
• Capable of leading and supporting major data center activities.
• Well-versed in local codes and regulations related to data center operations and facility management.