Technical Support Engineer Level 2

 Technical Support Engineer Level 2

Your Role:

• Provide technical support service for B2B and internal customers via all communication channels: phone, e-mail, IM, ticketing system
• Investigate technical problems and their root cause
• Monitor infrastructure and services
• Provide response to any alert or requests according to the SLA
• Communicate with the R&D team and 3rd parties
• Provide regular reports
  
  Qualifications & Competences:
• Experience in basic Linux command line interface and utilities
• Understanding of TCP/IP network stack and main protocols
• Good knowledge of SQL
• Basic scripting skills (bash, awk, sed)
• Familiar with Cloud services (AWS preferably)
• Experience in working with web applications, monitoring systems, LAMP stack, DNS, mail servers, CDN
• Understanding of SDLC, CI/CD
• Intermediate English (speaking/writing)
• Ability to prioritize and switch between tasks
• Be able to work in shifts
• Self-learning, responsible, communicative, accurate
  
  Considered as a plus:
• Linux Administration
• AWS administration
• Monitoring systems configuration (Grafana, Prometheus, Nagios)
• Experience with relational databases (PostgreSQL, MySQL, MS SQL)
• Experience with Atlassian stack (Jira, Confluence, BitBucket, Bamboo)