Deployment Engineer

Job Description:

Talent Hunter has been a trusted recruitment partner to the IT and Telecom industry since 2008. We ensure that our candidates meet our clients at the right time and spot for their career development. We will be happy to accompany you on this professional quest! Talent Hunter has been a trusted recruitment partner to the IT and Telecom industry since 2008. We ensure that our candidates meet our clients at the right time and spot for their career development. We will be happy to accompany you on this professional quest!

"Choose a job you love, and you will never have to work a day in your life. "

Our client is the largest multi-brand provider of managed services, combining years of expertise and innovation to transform the way organizations operate. On their behalf, we are looking for an experienced, full-time Deployment Engineer to join their Post Sales IT Department. He/she will iterate quickly and deliver solutions in a fast-paced environment with an attention to details, with a focus on customer service and exceeding customer expectations.

Essential Duties and Responsibilities:

• Using remote access software to assist our customers during the deployment and rollout of Multi-function Devices (MFD) and print solutions
• Responding to and resolving deployment problems through efficient diagnosis & fault resolution
• Timely communication with all parts of deployment team, keeping them informed of incident progress, notifying them of impending changes and / or possible outages
• Ensuring customer satisfaction throughout
• Timely escalation of deployment requests that cannot be resolved to a Senior Consultant when required

Candidate Requirements:

• Advanced network/server and active directory knowledge and experience
• Knowledge of Print management solutions including Equitrac, Safecom, Papercut and Workflow solutions would be beneficial
• Ability to explain and interpret technical problems
• Ability to work in a team and communicate effectively
• Good time management & excellent organisation skills
• Ability to work under pressure to specific SLAs, to prioritise and multitask
• Methodical with an aptitude for attention to detail
• Excellent communication skills in English, both written and verbal
• Excellent telephone manner, must be professional at all times
• Adaptable and flexible to changing demands
  
  

Key Performance Indicators - KPIs:

• Delivering installations within specified deployment times
• Prompt and open communication with all departments involved during deployment
• Machine install rate per day