Senior Technical Support Engineer

Description

Our client is a leading global payment service provider and acquirer for online, mobile, in-store, and over-the-phone payments. Our global payments solution is available through a simple integration, offering a diverse range of features, including global acquiring, global and local payment methods, advanced fraud management, and performance optimization. We empower businesses to design seamless and engaging payment experiences for their consumers.

We are looking for an experienced, full-time Senior Technical Support Engineer to join the IT team. The ideal candidate will have proven work experience in technical support.

Responsibilities

• To provide professional technical support to clients and partners of the company;
• To perform technical administration of various systems such as Payment Gateway, eWallet, CRM, etc.;
• To support and monitor the system applications;
• To Create and update merchant client accounts in the system;
• To assist clients during the integration period with our systems and support integrations to service providers;
• To troubleshoot, report, and resolve issues in a timely manner;
• To interact with other teams and clients to resolve issues;
• To oversee and participate in the tracking, troubleshooting, and resolution of issues logged internally and by clients;
• To participate in the weekly product release and execute tests, analyze results of test runs, and report those results;
• To comply with all internal regulations, procedures, and policies as per ISO and PCI DSS standards.

Requirements

• 3-5 years in a similar position;
• Familiar with HTTP/HTTPS, FTP/SFTP, SSL/TLS, TCP/IP;
• Familiar with the client/server model;
• Knowledge of HTML, CSS, and JavaScript;
• Familiar with MS Office applications (Word, Excel, Outlook, etc.);
• Highly proficient in spoken and written English;
• Enthusiastic, hard-working, and motivated team player with excellent communication skills;

Considered as an advantage

• Previous experience working in tech support for high-availability systems (1st or 2nd level);
• Knowledge of Ajax, XML, PHP, SQL, and shopping carts or other eCommerce software;
• Willingness to work on shifts.

Benefits

• Fast-growing payment company;
• Excellent working conditions, casual atmosphere, and state-of-the-art hardware;
• Modern, challenging, constantly growing business;
• Professional development - books, training, certifications, etc.
• Team building and fun activities;
• 25 days paid holiday, 1 day for every 2 years with us;
• Fully distributed and remote;
• Benefits platform contains many benefits to choose from.