Customer Experience Coordinator

Our US client is an award-winning promotional marketing agency celebrated for delivering innovative, custom promotional products that boost top-of-mind brand awareness. With a strategic, partnership-focused approach, they immerse themselves in each client's brand and align closely with their marketing strategies to craft tailored solutions that consistently exceed expectations.

The Customer Experience Coordinator is responsible for overseeing the customer journey by serving as a main point of contact for online customers through phone calls and internal systems. This person will be enthusiastic about customer satisfaction at all times to ensure a best-in-class customer experience.

This is a full-time role, on a US shift and on Work-in-Office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Responsibilities:

• Serve as the main point of contact for online customers through phone calls and internal systems.
• Respond to customer inquiries in a professional and thorough manner within a 24-hour time frame.
• Serve as an escalation point for resolution of issues.
• Conduct thorough review of order acknowledgements to ensure accuracy and cross-referencing of orders.
• Coordinate with cross functional teams to support end to end customer experience goals, programs, and practices across the organization.
• Assist with research, collection, database administration, and analysis of customer data and feedback.
• Work independently within established procedures associated with the specific job function.
• Special projects and other duties as assigned.

Qualifications:

• High School Diploma or equivalent; some college preferred.
• 2-3 years of experience in a customer service environment or call center environment.
• Medium proficiency in Microsoft Excel, Word, Outlook, and Internet Explorer.
• Ability to multitask and deliver on a high volume of projects in a fast-paced, deadline driven environment.
• Strong presentation, written, and verbal communication skills.
• Strong customer orientation.
• Highly organized and detail oriented.
• Team player.
• Upbeat, energetic personality with a desire to learn.