Job Openings Systems Engineer

About the job Systems Engineer

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services.

As a Systems Engineer, you will have the responsibility for remote client support, as well as the potential for infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

  • Monitor escalated service tickets, ensuring timely escalation and resolution

  • Managing diverse computing environments across a variety of business clients

  • Analyze and document unfamiliar client/server network setups, identifying the fastest path to resolution

  • Perform rapid analysis of workstation/server incidents to determine root causes

  • Provide consulting to clients on certain applications, best practices, and general computing processes

  • Troubleshoot and resolve high-level workstation, server, and network issues following standard operating procedures

  • Utilize software tools and vendor-specific utilities to expedite incident resolution

  • Resolution of incidents related to, but not limited to the following:

    • Mail Application/Office 365 issues

    • Client/Server Connectivity issues (per SOP)

    • Time Sensitive and VIP Workstation incidents

    • File Restores

    • Remote Access incidents (Citrix and Terminal Services)

    • Networked Printer Issues

QUALIFICATIONS:

  • At least 5 years of relevant experience as a Systems Engineer

  • Strong background in desktop and server support

  • Proven experience in troubleshooting network configurations and hardware issues

  • Expertise in Microsoft Server and Workstation technologies

  • Ability to follow documented processes while escalating unclarified variables to management

  • Excellent customer service skills with a problem-solving mindset

  • Strong prioritization and task coordination skills

NICE TO HAVES:

  • Experience with Terminal Services & Citrix

  • Experience with monitoring and remote management tools

  • Experience with VMWare

  • Experience with Microsoft Exchange/Office 365