Customer Service Representative

Our US partner aims to create and provide the highest quality electric mobility products leading the way to a more sustainable future. They are a US based E-scooter business whose vision is to create a greener environment and change the way consumers move around.

The Customer Service Representative will work as part of the business in addressing and assisting to customers needs. His/her transactions are related but not limited to client inquiries, product support, inbound sales and billing and collections support.

This is a full-time role, on a US shift and on a Work From Home set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Identify and assess customer needs and seek resolution.
• Take inbound calls and facilitate customer concerns via chat and email
• Assist customers with the basic setup of the purchased product/s
• Handle customer complaints and ensure abrupt resolutions
• Provide accurate, valid, and complete information by using the right methods and tools
• Analyze customer concerns and needs to improve customer relationships
• Ensure customers receive excellent and consistent service by providing the same types of assistance and handling issues in a similar manner

QUALIFICATIONS:

• At least 3 years experience in Customer Support for an eScooter Account
• Experience with Zendesk is an advantage
• Keen attention to details
• Excellent written and verbal communication skills
• Service-oriented and driven to provide the highest level of customer service
• Strong collaboration skills
• Can work effectively and efficiently while being independent
• Strong work ethic with a focus on team success
• Can work well under pressure
• Flexible about shift schedules