Virtual Administrator

Our US Partner is the leading advocacy organization for families and programs supporting children with special needs in New York State.

We're looking for a highly-organized Virtual Administrator who will play a key role in supporting the day-to-day operations, helping with membership management, dues collection, social media, website updates, surveys, and other important projects to ensure the smooth functioning of the organization.

This is a full-time role, on a US shift and on a Work from Home set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Key Responsibilities:

1. Board Support:
• Assist with organizing board meetings, including scheduling, sending calendar invitations, and providing logistical support.
• Take meeting minutes and maintain accurate records.
• Coordinate advocacy calls or meetings as needed.
2. Membership & Communications: 
• Handle all administrative aspects of membership, including enrolling new members, updating membership details, and processing changes.
• Facilitate the collection of membership dues and send reminders to members.
• Respond to basic membership inquiries and assist with outreach to potential new members.
• Support the onboarding of new members, including follow-up emails, calls, and meetings.
3. Social Media & Website Management 
• Develop and distribute engaging social media posts to increase visibility and foster online engagement.
• Reach out to members and contacts to promote social media activity, driving likes, shares, and interactions.
• Regularly update the website with new content and information.
• Assist in email campaigns to keep members informed and engaged.
4. Survey Management: 
• Design and distribute surveys to gather member feedback and insights.
• Compile and share survey results with the appropriate stakeholders.
5. Other Projects: 
• Participate in various projects as assigned by the team or board.
• Take on additional tasks that support the organization's ongoing needs and goals.

Skills & Qualifications:

• Technical Proficiency: Must be fairly tech-savvy and comfortable using common digital tools, including Zoom, Gmail, Outlook, Microsoft Word, Excel, and the Google Suite (Docs, Sheets).
• Organizational Skills: Strong attention to detail and ability to manage multiple tasks and deadlines simultaneously.
• Communication: Excellent written and verbal communication skills, with the ability to interact professionally with board members, staff, and external stakeholders.
• Self-Motivated: Ability to work independently, take initiative, and follow through on tasks without constant supervision.
• Experience: Prior experience in administrative roles, particularly in non-profit organizations or advocacy groups, is a plus but not required.