Automotive Warranty Claims Supervisor

Our US partner is a leader in new and recycled auto parts, as well as Automotive and Metal Recycling. The Auto Parts business unit provides certified new and recycled auto parts to body shops, car dealers, auto parts dealers, and walk-in retail customers.

The Automotive Warranty Claims Supervisor oversees the processing and management of all claims filed with the organization. This includes ensuring accurate and timely claims adjudication, proper record-keeping, and customer service throughout the claims process. The Warranty Claims Supervisor will work closely with his/her team to review documentation, update records, and ensure that claims are processed promptly. The Warranty Claims Supervisor should have excellent customer service and communication skills.

This is a full-time role, on a US shift and on an Onsite (Cebu-based) set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Manage warranty processes, claims, and daily warranty operations.
• Direct handling of complex claims.
• Ensure effective communication by the unit management team with both internal and external customers. Foster clear, professional, and timely interactions to address customer service issues efficiently and maintain strong relationships.
• Review, assign, and provide supervision of all claim activity for designated claims to ensure compliance with internal and external policies and vendor-specific handling instructions.
• Thoroughly review and develop a comprehensive understanding of vendor warranty procedures to ensure accurate application and compliance.
• Monitor and ensure customer satisfaction with warranty service.
• Conduct audits to ensure compliance with warranty policies and standards.
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SKILLS

• Strong organizational skills are required as well as the ability to multitask
• Experience in warranty administration or a related field
• Strong analytical and problem-solving skills
• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office and other relevant software
• High attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Knowledge of warranty policies and procedures
• Ability to work independently and as part of a team
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QUALIFICATIONS:

• Bachelors degree in business, engineering, or a related field
• Minimum 3 years supervisory experience
• Experience working with US companies
• Preference working as a technical representative in a contact center