Job Openings API Analyst

About the job API Analyst

Our US Partner Client is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through their unrivaled network of more than 2,000 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms they allow modern merchants and brands to fulfill demand anywhere with superior flexibility and scale without painful platform migrations.

The API Analyst role is the key conduit between those external developers and our Platform. The API Analyst will manage new API setups for our customers within our native platforms (3PL Warehouse Manager, Integration Manager, Order Manager), assist customers with best practices and connectivity in 1-2 hour training via Zoom, troubleshoot issues, and help maintain our developer community and documentation. Your success is key to driving Platform adoption, increasing our customer satisfaction, and maintaining our leadership position in the API/WMS space. This is an excellent opportunity to do amazing things at one of the fastest-growing companies in one of the hottest industries (e-commerce) in generations.

This is a full-time role, on a US shift and on a Hybrid (Cebu-based) work set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

  • Manage new, native API setups for Extensiv customers across 3 Extensiv platforms

  • Conduct 1-2 hour training for customers on the Extensiv Integration Manager platform

  • Work closely with Account Services and Professional Services teams to ensure our customers are cared for

  • Be a customer advocate and engage in Extensiv Integration Manager product conversations

  • Become a Platform Subject Matter Expert and train others on best practices

  • Work with internal teams to create API documentation and training videos

  • Proactively identify API usage issues and resolve escalations

  • Learn new tools and blow peoples minds with your awesomeness


QUALIFICATIONS:

  • 2+ years of experience in a customer-facing role

  • 1+ years of experience with API connections/support

  • Experience related to software, e-commerce, and/or warehousing

  • Working knowledge of FTP and SFTP environments

  • Confidence in technical troubleshooting and problem-solving

  • Fantastic oral and written communication

  • Amazing people skills with a love of working with customers


WHATS IN IT FOR YOU?

  • Full-time permanent position

  • Competitive compensation package and benefits

  • Be part of a dynamic US Team

  • 13th-month pay

  • Paid Leaves, commutable to cash

  • Health insurance with dental coverage

  • Personal development and training opportunities

  • Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave etc.)

  • Employee engagement activities, team outings, sports activities, and events


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