API Specialist (Cebu)

Our US Partner Client is the leading SaaS-based Warehouse Management System and is at the forefront of the e-commerce fulfillment sector's explosive growth. Our innovative systems, built on a robust API platform, offer infinite connectivity, creative implementations, and limitless scalability. We are renowned for our developer community, which is integral to our growth trajectory.

As an API Specialist, you will be the vital link between external developers and our platform. You will manage developer engagements, guide our customers developers with best practices and connectivity, troubleshoot issues, and help maintain our developer community and documentation. Your role is critical in driving platform adoption, enhancing developer/customer satisfaction, and solidifying our leadership in the API/WMS domain.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Manage external developer engagements and resolve complex technical connectivity issues.
• Become a subject matter expert on our API platform and train others on best practices.
• Assist developers with best practices and connectivity, ensuring seamless integration with our platform.
• Troubleshoot and resolve issues, providing timely and effective solutions to developer challenges.
• Help maintain our developer community and documentation, ensuring resources are up-to-date and accessible.

QUALIFICATIONS:

• 5+ years of experience with API setups and developer engagements
• Proficiency in SQL Report Builder, with extensive experience in creating reports that inform strategic business decisions.
• Demonstrated project management skills, with a history of overseeing projects from conception to completion, managing timelines, and effectively allocating resources.
• Excellent communication skills, with the ability to convey complex technical concepts in a clear and understandable manner.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• A customer-focused approach, with a commitment to providing exceptional support and service.
• A collaborative team player, able to work effectively with internal teams and external developers.