Healthcare Frontdesk Specialist

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.

As a Healthcare Specialist, you will assist patients with their inquiries, set up appointments, and perform general tasks.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES:

• Receive incoming calls from customers and assist them with their needs
• Assist in setting appointments for patients and double-check appointment confirmation
• Gathers information related to customers' concerns and provides appropriate resolution
• Open and maintain customer accounts by updating account information
• Escalate customer concerns that are critical or require immediate resolution beyond agent capability
• Process orders and label faxes received electronically
• Call patients to update them on their upcoming scheduled procedures including clinical preparations

QUALIFICATIONS:

• With BPO experience of at least 1 year in a healthcare insurance account
• Experience in radiology accounts/digital imaging centers is a plus
• Experienced with appointment scheduling and back office is a plus
• Must be familiar with CPT, ICD/ICD10, and DX codes
• Trained/certified in HIPAA