About the job API Specialist
Our US partner client is a leading SaaS-based Warehouse Management System, driving exceptional growth in the e-commerce fulfillment sector. Their state-of-the-art platform, built on a powerful API framework, enables seamless connectivity, innovative integrations, and limitless scalability. Supported by a vibrant and highly respected developer community, they continue to expand and innovate along their growth roadmap.
The API Specialist serves as the primary liaison between external developers and the Platform. This role involves managing developer engagements, guiding developers on best practices and connectivity, troubleshooting issues, and maintaining the developer community and documentation. Success in this role directly contributes to driving Platform adoption, enhancing developer and customer satisfaction, and sustaining the companys leadership in the API/WMS space. This is an exceptional opportunity to make a meaningful impact at one of the fastest-growing companies in one of the most dynamic industries in e-commerce today.
This is a full-time role, on a US shift, and on a Hybrid work set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
Manage external developer engagements and provide solutions to technical integration and connectivity issues.
Serve as a subject matter expert on the platform and deliver training on best practices.
Advocate for developer needs to support product roadmap decisions.
Contribute to the developer community and maintain accurate, comprehensive API documentation.
Monitor and troubleshoot API usage issues, resolving escalations as needed.
Stay current with new tools and technologies to support continuous improvement.
Meet performance expectations within established KPIs, including response and resolution times.
REQUIRED EXPERIENCES:
Minimum of 2 years of experience in API connections/support or customer-facing technical roles.
Minimum of 2 years of experience engaging with both technical (developers) and non-technical customers.
Minimum of 2 years of experience with HTML and SQL.
Minimum of 2 years of experience working with JSON syntax.
Minimum of 2 years of experience with REST APIs and authentication methods.
Minimum of 2 years of experience using API troubleshooting tools (e.g., Postman, Fiddler).
PREFERRED QUALIFICATIONS:
Working knowledge of e-commerce shopping cart platforms and their APIs (e.g., Amazon, Shopify).
Understanding of warehousing, logistics, and e-commerce delivery.
Experience in project management participation and execution.
Strong customer and developer empathy.
Prior B2B customer-facing experience.
Demonstrated initiative in supporting cross-functional teams (support, sales, communication).
Commitment to driving change and supporting organizational excellence.