RPA Support

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

- Provide application and technical support for RPA solutions, with a strong focus on UiPath robots running in production environments.

- Monitor automated processes, identify incidents and perform troubleshooting and root-cause analysis to ensure stability and service continuity.

- Investigate and resolve technical and functional issues, working closely with business users, IT teams and RPA development teams.

- Support the maintenance and continuous improvement of existing automations, identifying recurring issues and opportunities for optimization.

- Use programming knowledge, particularly C# and/or VB.NET, to analyze and troubleshoot automation-related problems.

- Work with tools such as Jira, Confluence, version-control systems, Elasticsearch and Kibana where applicable.

- Contribute within Agile environments, ensuring effective communication, documentation and follow-up of incidents and requests.

- Work in a hybrid model in the Lisbon area, collaborating with both technical and business stakeholders

Who You Are:

- 3+ years of experience in Application Support / IT Support.

- 3+ years of hands-on UiPath experience, including monitoring, troubleshooting and supporting robots in production.

- Programming knowledge, preferably in C# and/or VB.NET.

- Strong analytical, troubleshooting and problem-solving skills.

- Experience interacting with business users, IT teams and RPA development teams.

- Degree in Computer Science, Computer Engineering or a related field, or equivalent professional experience.

- Strong customer orientation, communication skills, collaborative mindset and a proactive approach to problem-solving and continuous improvement.

- Portuguese at C1 level or above.

- French at C1 level or above.

- English at B2 level or above.

- UiPath certifications, Agile experience, and knowledge of Jira, Confluence, version control, Elasticsearch and Kibana are considered an advantage.

- Based in the Lisbon area and available to work in a hybrid model.

What you'll get:

- Wage according to candidate's professional experience;

- Remote Work whenever possible;

- Delivery of work equipment adjusted to the performance of functions;

- Benefits plan;

- And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!