Integration Platform Engineer Expert

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

- Provide day-to-day operational support and platform maintenance;

- Investigate, troubleshoot, and resolve incidents within agreed SLA targets;

- Handle escalated issues from second-line support teams;

- Monitor platform performance, capacity, and availability to ensure operational stability and scalability;

- Perform root cause analysis (RCA) and recommend corrective and preventive actions;

- Support deployments, releases, production changes, and service requests;

- Create and maintain operational documentation, standard operating procedures (SOPs), and knowledge base articles;

- Develop and maintain automation scripts to streamline operational activities;

- Identify recurring issues and drive continuous service improvement initiatives;

- Support major incident management and service restoration activities;

- Monitor operational KPIs and contribute to service quality improvements;

- Proactively identify risks, dependencies, and optimization opportunities;

- Collaborate with internal teams and external service providers in a multicultural and international environment;

- Participate in on-call support activities when required;

- Hybrid work model.

Who You Are:

- Bachelor's degree in Computer Science, Information Technology, or a related field;

- 5 to 7 years of experience managing and supporting MuleSoft platforms (platform operations rather than API development);

- Strong expertise with MuleSoft Flex Gateway (Omni Gateway);

- Hands-on experience with Terraform, GitHub, and OpenShift;

- Good understanding of authentication and authorization standards, including OAuth and OpenID;

- Knowledge of AWS and Azure cloud environments;

- Experience working with ITIL processes and service management practices;

- Familiarity with Argo CI/CD and modern DevOps methodologies;

- Strong stakeholder management, communication, and collaboration skills;

- Comfortable working in international and cross-functional environments;

- Fluent English.



What you'll get:

- Wage according to candidate's professional experience;

- Remote Work whenever possible;

- Delivery of work equipment adjusted to the performance of functions;

- Benefits plan;

- And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!