Absence Management Representative (Towson, MD)

Absence Management Representative needed for our education client in Towson, MD. The Absence Management Representative will administer absence management matters, including, but not limited to the Integrated Disability Management (IDM) program, Employee Attendance Monitoring Program (EAMP), COVID-19 leaves matters, and sick leave bank. One year contract position.   The non-negotiable pay rate is $32.00 per hour.

Essential Duties:

• Responsible for absence management matters and serving as a backup to others.
  
• Communicates policies, rules, and procedures to employees and supervisors to ensure appropriate reporting and administration of absence management programs.
  
• Assists in the resolution of absence management issues, including confirming pay and benefits status; counseling on payroll coding; and verifying the appropriate use of personal illness leave.
  
• Refers employees to HR case management review, the options process, leave of absence programs, Americans with Disability (ADA) accommodations, and/or the return-to-work program, as needed.
  
• Performs data entry and maintains paper and electronic files for all absence management matters.
  
• Creates and maintains case status reports, attends case review meetings, and collaborates with various offices throughout Baltimore County Public Schools to resolve absence management issues.
  
• Responsible for a designated caseload to assist in the administration of workers compensation cases.
  
• Performs data entry, case file set up, initial communications, and maintenance of records. Communicates processes and procedures to employees and supervisors to ensure compliance.
  
• Receives and reviews injury reports and witness statement and submits them to the Third-Party Administrator (TPA) using an online reporting system. Prepares wage statements, payroll credits, and related reports.
  
• Collaborates with various offices to monitor leaves and to ensure appropriate pay status.
  
• Assists in developing and revising forms and standard operating procedures.
  
• Serves on various committees and assists with special projects, as needed. Participates in developing and presenting trainings on various office programs and processes.
  
• Serves as back-up to other representatives and for general office and receptionist duties.
  
• Creates and maintains confidential employee records. Complies with applicable laws and regulations concerning medical information and confidentiality.
  
• Responsible for monitoring various office email inboxes and responding to emails as needed.
  
• Maintains paper and electronic records management system.
  
• Ensures record keeping is compliant with policies, rules, and records retention/destruction protocols.
  
• Gathers and provides necessary records for hearings and may attend hearings as needed.
  

Qualifications:

• Possession of at least a Associate Degree in Business Administration or Human Resources is required. 
  
• Five years experience in an administrative capacity, two of which were customer service focused directly related to human resources, absence management and/or leave programs is required.
  
• Proficient in Microsoft Word, Microsoft Excel, PowerPoint and Outlook experience along with a Typing speed of at least 40 wpm is required.
  
• Must be able to work from 8:30 am-4:45 pm Monday through Friday with a 30 minute non paid lunch on site.
  
• Must be able to pass a FBI background check and drug test.