IT Officer

The IT Officer will be responsible for providing day-to-day IT support to users, ensuring the smooth operation of hardware, software, and network systems. The role involves troubleshooting technical issues, maintaining system performance, and supporting users with onboarding and offboarding activities.

Key Responsibilities

• Provide technical support to users for hardware, software, and network-related issues

• Monitor system performance and ensure optimal operation of IT infrastructure

• Troubleshoot and resolve operational and technical problems in a timely manner

• Install, configure, and maintain operating systems, software applications, drivers, and peripherals

• Perform regular system checks, updates, and basic maintenance activities

• Support user onboarding and offboarding, including system access, email setup, and device configuration

• Maintain documentation for IT processes, configurations, and support activities

• Coordinate with vendors or service providers when required for IT-related services

• Ensure compliance with company IT policies and security standards

Requirements & Skills

• Bachelors degree in Information Technology, Computer Science, or a related field

• 4–5 years of relevant experience in IT support or system administration

• Strong knowledge of computer hardware, operating systems, and common software applications

• Basic understanding of networking concepts and troubleshooting

• Good problem-solving and communication skills

• Ability to work independently and handle multiple tasks efficiently

• Proficiency in English (spoken and written)