IT Helpdesk Technician I

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an IT Helpdesk Technician I to join our growing company.

Job Responsibilities:

• Serve as the first point of contact for internal an external customers seeking technical assistance; contact can be made by phone or ticket submission via email
• Diagnose and investigate techniques to determine the root cause of the customer issue and find the best solution
• Troubleshoot technical issues in person, via phone, or by remote screen-sharing session
• Escalate ticket issues to another technician or the Help Desk Manager
• Effectively communicate both the problem and its solution to the customer
• Responsible for all new user onboardings, physical equipment setups, and creation and maintenance of network/infrastructure documentation
• May assist with other physical hardware setups including cabling, switches, firewalls, wireless access points, etc.

Job Requirements:

• 1+ years of experience in customer services, telesales, or other phone-centric job role
• Customer-oriented attitude
• Passion and has interest and aptitude in IT
• Exceptional English written and verbal skills
• Experience with Windows 7 and higher
• Computer Science degree, and/or CompTIA A+ Certification
• An independent learner and self-starter who can work with little or no supervision
• Experience with Windows Server 2012 R2 preferred
• Working knowledge of basic networking concepts preferred
• Familiarity with Active directory preferred
• Amenable to work on any shift

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.