Operations Lead

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire an Operations Lead to join our growing company. 

Job Responsibilities:

• Maintain constant communication with management, staff, and clients to ensure proper operations of the organization
• Develop, implement, and maintain quality assurance protocols
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity
• Actively pursue strategic and operational objectives
• Ensure operational activities remain on time and within a defined budget and timeframe
• Track staffing requirements, hiring new employees as needed

Job Requirements:

• 1-2+ years of proven experience in a leadership position
• Strong leadership and oversight skills
• Addressing operational concerns and issues and monitoring overall customer satisfaction
• Developing and implementing operational procedures and policies
• Excellent interpersonal communication and organization skills to coordinate projects and activities
• Great decision-making skills and response to high-pressure situations
• Ability to communicate with internal and external staff effectively
• Excellent ability to delegate responsibilities while maintaining organizational control 
• Highly trained in conflict management and business negotiation processes
• Proficiency in Microsoft Suite (Word, Excel, Outlook)
• Experience or knowledge in insurance is a plus!

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!