Telesales Team Lead

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Telesales Team Lead to join our growing company.

Job Responsibilities:

• Inform customers about all products and services in the company, their uses and benefits
• Monitor inbound, outbound and support teams to ensure the productivity and team performance in meeting targets
• Maintain service levels and KPIs for all processes in Telesales; find, escalate and propose solutions for issues that delay service levels and KPIs to improve future performance
• Create good relationships with team members and motivate them to put in their best to work to achieve maximum results
• Work with Operations Lead to monitor, coach and manage teams' performance by setting clear objectives and develop them to fulfill their roles effectively
• Ensure team queries are dealt with quickly and efficiently
• Collaborate with other teams to ensure workplace effectivity
• Utilize data to identify trends, opportunities, and areas for improvement
• Evaluate Teams' performance
• Set performance targets and work closely with team members to ensure goals are met
• Provide constructive feedback and coaching to enhance individual and team performance
• Foster continuous learning and development for team members to improve their transfer skills
• Generate regular reports on team performance and present findings to upper management
• Conduct daily call audits, especially for transfer no closer calls, to ensure quality standards
• Provide hourly score updates to the client and Ops Associate to keep them informed of ongoing performance
• Facilitate clear communication between team members and other departments
• Keep the team informed about changes in policies, procedures, and product updates
• Address and resolve conflicts within the team promptly
• Act as a point of contact for escalations and provide solutions to challenges
• Ensure that the team adheres to company policies, industry regulations, and ethical standards
• Oversee and manage the important tasks of Telesales Representatives in the Job Manager

Job Qualifications:

• A bachelor's degree in Business Administration, Marketing, Communications, or any related field is preferred
• Previous experience in a telesales or sales leadership is required
• Strong sales skills, including experience with cold calling, lead generation, and closing sales
• Proven ability to lead and motivate a team to achieve targets
• Excellent verbal and written communication skills to effectively interact with team members and clients
• Excellent time management skills to handle multiple tasks and meet deadlines
• A customer-focused approach to ensure high levels of customer satisfaction

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!