Customer Service Representative II

Swak BPO Corp. is one of the fastest-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hie a Customer Service Representative II to join our growing company.

Tasks:

• Provide floor support, learning sessions, coaching & feedback to agents.
• Attend quality calibration calls and provide recommendations.
• Assists in driving metrics of the team.
• Analyze data to meet target metrics.
• Supervise team in the absence of the Team Lead/Ops Lead.
• Prepare reports like training effectiveness measures and data analysis for business reviews.
• Take production calls as well as escalated calls.

Job Requirements:

• Bachelors Degree preferred, but not required.
• At least 2 years of proven call center experience.
• At least 6 mos. of leadership experience.
• Strong analytical skills with excellent attention to detail.
• Strong communication skills.
• Willing to work on a shifting schedule.

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga.