Associate Trainer

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire an Associate Trainer to join our growing company.

Job Responsibilities:

• Conduct comprehensive training programs, ensuring delivery of consistent and engaging content
• Lead simulation-based training sessions to reinforce learning objectives and promote skill development
• Provide ongoing support to trainees by responding to questions and facilitating understanding
• Uphold and enforce the company's code of conduct, fostering a respectful and productive training environment
• Assess trainee readiness and recommend deployment to the production floor based on performance and progress
• Maintain a professional appearance and demeanor at all times to serve as a model for trainees
• Contribute to special projects and initiatives as assigned, demonstrating flexibility and collaboration
• Support the development and refinement of training materials and job aids as time allows

Job Requirements:

• Graduate of any business-related course (Associate or Bachelor's)
• Has 1 year of training or teaching experience in a classroom set-up
• Has experience in creating process documents or training tutorials
• Proficient computer skills in Microsoft Office Suite (Word, Powerpoint, Outlook and Excel) and instructional software
• Has BPO experience for at least 6 months
• Exposed to multiple customer relation management (CRM) systems
• Able to analyze problems and strategize for better solutions
• Certification from talent and training association is a plus

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!