Mid-Level Application Support Engineer

Swak BPO Corp. is one of the fasted-growing BPO centers in Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, integrity, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are to looking to hire a Mid-Level Application Support Engineer to join our growing company.

As a Mid-Level Application Support Engineer, you are the "Right Hand" on the support desk and a key contributor to our engineering pipeline. You will handle complex technical escalations, analyze application logs, and collaborate directly with our Development, DevOps, and Infrastructure teams to solve systemic issues. Beyond day-to-day operations, you will actively participate in cross-functional engineering projects—including cloud-native migrations, containerization, and automation initiatives—helping us move towards a modern, highly reliable platform.

Job Responsibilities:

• Provide technical assistance to users on complex software-related issues, troubleshooting application exceptions, and logic errors.
• Partner with DevOps, Infrastructure, and Development teams on high-impact engineering projects, such as serverless automation (e.g., Global Scheduler), virtual-to-container migrations (Azure Container Apps), and standardizing CI/CD infrastructure templates.
• Test and deploy software patches, updates, and new versions using our CI/CD pipelines (GitLab), strictly adhering to IT Change Enablement practices
• Assist in application performance monitoring (APM) using Azure Monitor and Log Analytics to proactively identify and mitigate degradation
• Work closely with hardware, network, and development teams to ensure compatibility between software and infrastructure. Coordinate directly with third-party vendors for licensing compliance and advanced support.
• Document software configurations, author Root Cause Analysis (RCA) reports, and create/maintain FAQ and Knowledge-base articles for the Support Services Team

Job Requirements:

• 2 - 3 years of hands-on experience managing and navigating Microsoft Azure (App Services, Virtual Machines, Azure SQL)
• Experience monitoring and executing deployments using GitLab CI, Jenkins, or Azure DevOps
• Ability to write basic automation scripts (Python, PowerShell, Bash)
• Basic understanding of containerization (Docker)
• ITIL Foundation, CompTIA Security+, Microsoft 365 or Azure Administrator, or Certified Software Asset Manager (CSAM)
• Willingness and capability to work on a rotational shift (covering Day, Mid, and Graveyard shifts)
• Strong proficiency querying logs. Experience with Kusto Query Language (KQL) or similar tools (Splunk/ELK) to trace distributed system errors
• Solid ability to write intermediate SQL queries (JOINs, SQL statements) to verify data integrity and troubleshoot issues
• Ability to read and navigate backend code (specifically PHP/Laravel or Python) to identify if an error is a code bug vs. an infrastructure timeout

Why work with Swak BPO Corp.?

• Opportunity to work with international teams and companies
• Opportunity in promotions and salary increases
• A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost
• Free meals prepared and provided by the company to promote a healthy lifestyle
• Free shuttle services provided around Angeles City and nearby areas
• A recreational facility that provides comfort and entertainment for employees to unwind

*This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!