People Operations Manager

If we gave you the opportunity to build and lead the people function in a high-performance organization, would you take it?

At Allied Public Adjusters, were on a mission to set the gold standard in property damage claims representation. Since 1997, weve combined state-licensed expertise with an elite in-house team of legal professionals, construction estimators, accountants, and adjusters. We dont just process claimswe fight for the truth.

If youre ready to own talent acquisition, people strategy, and culture at a company where leadership, impact, and high performance define success, this is your opportunity.

Core Values

We show up with GRIT

Go-Getters, Relationship Builders, Intelligent Experts, Truth Champions

We are seeking a People Operations Manager to own, build, and execute our people strategy from recruiting to performance management and beyond. You will be responsible for leading the full employee lifecycle, ensuring our team is engaged, high-performing, and aligned with our mission.

This is a high-impact roleideal for someone who thrives in recruiting top talent, building culture, and implementing people-first initiatives. Initially, you will be hands-on in talent acquisition, leading full-cycle recruiting. As we grow, you will help build a scalable people operations function.

This is an in-person role based in Glendale, CA, with the possibility of working hybrid after a training period. Please note that while this position will primarily work from one location, there may be occasions when travel to the other office (Newport Beach) is required based on business needs.

Responsibilities

Talent Acquisition & Recruiting (Initial Priority)

• Own and execute full-cycle recruiting: sourcing, screening, interviewing, and hiring across all departments (sales, operations, claims, leadership).
• Develop and implement a strategic hiring plan that aligns with growth objectives.
• Build and maintain a strong talent pipeline to proactively meet future hiring needs.
• Partner with hiring managers to define role requirements, team fit, and ideal candidate profiles.
• Ensure a world-class candidate experience that reflects Allieds values.

People Operations & Culture Leadership

• Champion company culture, ensuring our values are reflected in every aspect of the employee experience.
• Lead performance management, including goal setting, feedback cycles, and career development initiatives.
• Develop employee engagement programs that drive retention and morale.
• Act as a trusted advisor to employees and leadership, providing support on team dynamics, performance, and growth.
• Implement training and development programs to upskill our workforce.

HR Operations & Compliance Support

• Oversee onboarding and offboarding processes to ensure seamless transitions.
• Maintain employee records and optimize HRIS systems for efficiency.
• Support compensation, benefits, and recognition programs to enhance employee satisfaction.
• Address employee relations matters with professionalism, discretion, and alignment with company values.
• Partner with legal counsel and HR consultants to ensure compliance while focusing on strategic people initiatives.

Key Performance Indicators (KPIs)

Your success will be measured by:

Recruiting & Talent Acquisition

• Time-to-Hire Reducing time-to-fill open roles while ensuring quality hires.
• Offer Acceptance Rate Improving the percentage of job offers accepted by candidates.
• Candidate Pipeline Strength Ensuring a steady flow of qualified candidates.
• Cost-per-Hire Optimizing recruiting efficiency while maintaining quality.

New Hire Success & Development

• Quality of Hire Ensuring new hires meet or exceed performance expectations at their 90-day and 6-month performance reviews.
• New Hire Ramp-Up Time Reducing the time it takes for new employees to reach full productivity.
• Training Completion & Effectiveness Ensuring employees complete required training and apply learned skills.

Employee Experience & Retention

• Employee Retention Rate Driving engagement and reducing turnover.
• Turnover by Performance Level Tracking retention of high performers vs. low performers.
• Culture & Engagement Metrics Maintaining high levels of employee satisfaction and morale.
• Employee Net Promoter Score (eNPS) Measuring employee satisfaction and overall sentiment toward the company.

Leadership & Performance Management

• Manager Effectiveness Score Ensuring leadership effectiveness in employee development and engagement.
• Performance Review Completion Rate Ensuring timely and effective feedback cycles.
• Hiring Manager Satisfaction Ensuring smooth and effective hiring processes.

Results

Within your first year, you will have:

• Built a best-in-class hiring process that efficiently attracts and selects top talent.
• Implemented scalable performance management systems to drive accountability and growth.
• Developed and launched culture-building initiatives that strengthen engagement and alignment with company values.
• Optimized onboarding and training programs to accelerate employee success.
• Created a talent pipeline strategy to proactively support hiring needs.
• Supported leadership in making data-driven people decisions that improve retention and performance.

Requirements

• 5+ years of experience in HR/People Operations.
• 2+ years of management experience.
• Proven track record of full-cycle recruiting and hiring top talent.
• Strong expertise in employee engagement, performance management, and people strategy.
• People-first mindsetyou are passionate about building culture and enhancing the employee experience.
• Ability to influence and partner with leadership to drive organizational success.
• Experience with HRIS systems and recruiting tools.
• Excellent communication and relationship-building skills.
• SHRM or HRCI certification (preferred but not required).

Reports to

Chief Financial Officer (CFO)

Salary

• Base Salary: $90,000 $120,000 + 10% bonus

Benefits

• 401k (3% non-elective)
• Health and dental insurance options
• Car & phone allowance
• Generous paid holidays and PTO
• Career advancement opportunities

Why Join Allied?

We are not just another company we are a team of passionate professionals committed to advocacy, fairness, and truth. As our People Operations Manager, you will have the autonomy and ownership to build a best-in-class people function while making a lasting impact on our culture and team.

If you are a builder, a leader, and a champion for people, we want to hear from you!

Every Business HR Essentials is partnering with Allied Public Adjusters to assist with building out their team and recruiting for this amazing career opportunity. Interested candidates apply today for immediate consideration!