Field Quality Analyst

Job Description

• Execute SQL queries to extract, clean, and analyze field performance metrics, repair data, and telemetry logs; identify and flag data anomalies for quality assessment.
• Perform end-to-end Failure Analysis (FA) on physical hardware samples, including board-level debug and component diagnostics, and document findings in issue-tracking databases.
• Conduct on-site technical audits at repair centers and manufacturing partners, including inventory checks, root-cause data collection, and physical hardware verification to validate repair procedures.
• Prepare detailed technical reports based on failure-analysis investigations and data analysis, providing clear diagnostic evidence to support engineering decisions.
• Monitor bug trackers and quality databases to follow investigation progress, identify technical bottlenecks, and escalate issues based on data trends.
• Prepare regular standardized field-quality reports using established templates and communicate key findings to relevant cross-functional stakeholders.

Key Requirements

• Bachelor's degree in Electrical, Mechanical, or Systems Engineering, Computer Science, or equivalent technical experience.
• 4+ years of relevant experience in field quality, hardware failure analysis, repair engineering, manufacturing quality, or related technical areas.
• Strong proficiency in SQL for data extraction, cleaning, and analysis.
• Familiarity with board-level diagnostic tools such as multimeters, oscilloscopes, and failure-analysis software.
• Practical experience applying 5-Why analysis, Fishbone diagrams, or similar root-cause identification methods in a hardware environment.
• Ability to troubleshoot hardware issues and derive data-backed insights with limited guidance.
• Ability to travel approximately 30–50% to service centers and manufacturing sites to conduct independent diagnostic and audit work.
• Good written and spoken English.

Preferred Experience

• Experience in high-volume consumer electronics manufacturing, connected-device repair, service operations, or factory production environments.
• Hands-on exposure to repair-center audits, manufacturing-site audits, or field-quality investigations.
• Experience working with technical issue-tracking systems, quality databases, or standardized reporting tools.
• Professional fluency in spoken and written Hindi and English to support local vendor communication, site activities, and regional cross-functional collaboration.