UX/CX Specialist

Do you want to love what you do at work? Do you want to make a difference, an impact, transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for, webook.com is Saudi's #1 private event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing half a billion in sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

We are looking for UX/CX Specialist to join our dynamic team.

Key Responsibilities:

• Work with product, design and engineering teams to ensure optimal digital user experience of the product
• Evaluate and provide enhancements for key user journeys based on established scientific usability, information architecture, design and content principles
• Conduct usability testing and other forms of user research with real users
• Report findings and recommendations to relevant teams and stakeholders
• Work with event operations teams to ensure optimal physical customer experiences at events
• Create and analyze holistic customer journey maps to understand and optimize end-to-end customer experience
• Carry out on the ground CX research

Key Requirements:

• Proficiency in various customer research methods, including surveys, interviews, usability testing, and observational studies to gather valuable insights
• Strong grasp of usability principles and best practices to evaluate and improve the usability of products or services
• Knowledge of information architecture principles to ensure that information is organized and structured effectively for user understanding and navigation
• Familiarity with content design principles to create user-friendly and engaging content that aligns with customer needs and goals
• Ability to analyze and interpret data, including customer feedback, behavioral data, analytics and performance metrics, to identify trends and opportunities for improvement
• Commitment to a user-centered design approach, focusing on meeting user needs and improving the customer experience
• Familiarity with tools such as survey platforms, usabilityt testing software, data analysis tools, and design software
• Basic project management skills to coordinate research efforts, set priorities, and meet project deadlines
• Excellent written and verbal communication skills to convey insights and recommendations to cross-functional teams and stakeholders
• A keen eye for detail to identify areas of improvement in the customer experience

Key Qualifications:

• Bachelor's degree in relevant field such as Human-Computer Interaction, Psychology, Marketing, Business or a related discipline
• Relevant work experience in CX analysis, UX research, usability testing or a related field
• Relevant certifications, such as NN/g, CCXP, or usability certifications are advantageous
• Fluent in spoken and written English and Arabic