Job Openings
Technical Customer Support Specialist
About the job Technical Customer Support Specialist
Were offering a fully remote role of Сustomer Support Specialist at a dynamic Fintech product company. The position focuses on supporting and working closely with clients, ensuring smooth operations and proper communication.
- Provide first and second- line (partially) support to merchants and clients via Telegram and Slack.
- Troubleshoot and resolve issues related to payment transactions, merchant inquiries, and system functionality.
- Identify, log, and escalate more complex issues to the appropriate internal teams when necessary.
- Ensure timely responses and resolutions to inquiries while maintaining high customer satisfaction.
- Collaborate with internal teams to ensure a seamless merchant and client experience.
- Handle multiple tasks and prioritize issues based on urgency and impact.
Requirements: - Experience: 1-2 years of experience in customer or technical support, preferably in the payments or fintech industry.
- Payment Processing Knowledge: Basic understanding of payment gateways, acquiring, and fraud prevention systems.
- Communication Skills:
- Strong written and verbal communication skills.
- Ability to professionally communicate with clients through Telegram and Slack.
- Fluent in both English and Ukrainian.
- Multitasking Ability: Capable of managing multiple tasks and prioritizing issues efficiently.
- Technical Aptitude:
- Experience with ticketing systems (e.g., Jira, Zendesk).
- Basic understanding of APIs, transaction logs, and the ability to explain technical details in simple terms.
- Customer Focus: A positive and professional attitude with a strong desire to resolve customer issues effectively and efficiently.
- Flexible Schedule: Willingness to work in shifts, including night shifts and weekends as required.