Account Manager

We are seeking a proactive, growth-oriented professional ready to take on challenges, build processes from scratch, and drive results in the online payments industry. This role is ideal for someone excited to innovate, lead, and develop long-term client relationships while shaping team workflows and contributing to our strategic growth.

Core Requirements:
- Advanced English skills, both written and spoken.
- Deep understanding of payment systems, online processing, and card brand regulations (PSP, Acquirer, Gateway, Chargeback, VISA/MC rules, etc.).
- Experience with international banks and the online payment industry.
- Strong customer orientation with proven relationship-building capabilities.
- Analytical skills to assess client needs and identify market opportunities.
- Proven sales acumen with the ability to recognize and pursue new business.

Preferred Qualifications:
- High financial literacy.
- Familiarity with KYC, due diligence, AML, GDPR, and PCI DSS standards and procedures.

Key Responsibilities:
- Manage and nurture client relationships to ensure satisfaction and long-term retention.
- Provide expert guidance on payment systems, online processing, and card brand regulations.
- Collaborate with international banks and payment processors to streamline operations and optimize client solutions.
- Resolve client queries efficiently, providing insightful solutions.
- Analyze client data to identify improvement opportunities and drive revenue growth.
- Support the sales team by identifying new business opportunities and assisting in closing deals.
- Stay current with the latest industry trends and regulations in online payments.

What We Offer:
- Vacation:24 calendar days per year (accrued at 2 days per month).
- Paid Sick Leave: Full coverage for health-related absences.
- Reporting: Directly to the Product Owner.
- Work Schedule: 5 days a week, 8 hours per day with remote flexibility.

Additional Benefits:
- Personal Development:Annual allowance up to $500 for professional growth.
- Family Support: $500 childbirth bonus plus a paid day off.
- Office Equipment Provided: Necessary tools with a buyout option.

Ideal Candidate
This is a unique opportunity for someone ready to grow in a challenging and supportive environment. We value individuals who are proactive, analytical, and client-focused, with the ability to drive impact and adapt in a fast-evolving industry.