Recruitment Lead / Assistant Manager

SummitNext is a fast-growing BPO and technology-enabled services company headquartered in Malaysia, with operations across multiple countries. We partner with global clients to deliver customer experience, back-office, and AI-driven solutions. As we scale, building strong, process-driven recruitment capabilities is critical to our success.

We are looking for a highly organized and target-driven Recruitment Lead / Assistant Manager to lead, manage and scale our talent acquisition efforts. This role requires someone who is structured, process-oriented, and capable of planning and executing hiring strategies to meet aggressive growth targets.

You will play a key role in ensuring timely, high-quality hiring across multiple roles, geographies, and client requirements.

Key Responsibilities

• Own end-to-end recruitment for the company
• Plan hiring pipelines based on business forecasts and ramp-up requirements
• Ensure timely closure of positions while maintaining quality benchmarks

• Build, standardize, and continuously improve recruitment processes
• Track and manage recruitment funnels, SLAs, and conversion metrics
• Ensure structured interview processes and consistent candidate evaluation

• Drive recruitment targets (volume, timelines, cost, and quality)
• Monitor team performance against KPIs and SLAs

• Coordinate with HR, operations, and clients
• Provide regular updates on hiring progress and risks

• Develop sourcing strategies across job portals, social media, and referrals
• Improve candidate experience and employer branding initiatives
• Explore innovative hiring channels to improve efficiency and quality

Experience

• 5–8 years of experience in recruitment/talent acquisition
• Prior experience in BPO / high-volume hiring preferred
• Experience managing hiring targets and recruitment pipelines
• Experience leading a team of recruiters is must.

Skills & Competencies

• Highly organized and process-driven
• Strong planning and execution capability
• Target-oriented mindset with ability to work under pressure
• Excellent stakeholder management and communication skills
• Strong analytical ability to track and improve recruitment metrics

• Proactive and solution-oriented
• Ability to thrive in a fast-paced, growth environment
• Strong ownership and accountability

What We Offer

• Opportunity to be part of a fast-growing regional BPO
• Exposure to international hiring and multi-country operations
• Career growth aligned with company expansion
• Dynamic and entrepreneurial work environment