FX/Crypto Customer Service Associate (Chinese Speaker)

Company Description

Summit Next is a Malaysia-based Business Process Management (BPM) company that provides multi-lingual customer service and tele-sales support to customers globally. We specialize in providing cost-effective solutions, especially to small/mid-size organizations. Our differentiation is that our customers can start with an operation size of as small as 1 yet expect service levels at par with what large BPO/BPM companies provide to large customers. We also provide various consulting services to fulfill our client's strategic and operational needs.

Our client is a well-established regulated online trading platform. The company specializes in providing superior market conditions for investors, allowing them to diversify their portfolios and navigate various markets with stability and reliability.

Job Location:

KLCC area. Accessible via KLCC LRT Station

Shift Hours:

8:00 AM 5:00 PM (Day Shift Office-based)
2:00 PM 11:00 PM (work-from-home options available)

Responsibilities:
Provide exceptional customer service and support to clients. ( 90% non-voice & 10% voice)
Maintain and update detailed and accurate customer records in the system.
Collaborate effectively with internal teams to ensure smooth service delivery.
Respond to customer inquiries and resolve issues promptly and effectively.
Work closely with other departments to escalate and address customer
concerns as needed.

Requirements:
Language proficiency: Fluent in both Chinese and English (both written and
spoken) is a must.
Strong communication and interpersonal skills.
Ability to work efficiently in a fast-paced environment.
Detail-oriented with excellent problem-solving abilities.
Positive attitude, adaptability, and a proactive approach to customer service