About the job Telesales Associate - FX & CFDs - Malaysian Market
Company Description
Summit Next is a Malaysia-based Business Process Management (BPM) company that provides multi-lingual customer service and tele-sales support to customers globally. We specialize in providing cost-effective solutions, especially to small/mid-size organizations. Our differentiation is that our customers can start with an operation size of as small as 1 yet expect service levels at par with what large BPO/BPM companies provide to large customers. We also provide various consulting services to fulfill our client's strategic and operational needs.
Our client is a well-established regulated online trading platform. The company specializes in providing superior market conditions for investors, allowing them to diversify their portfolios and navigate various markets with stability and reliability.
Responsibilities:
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Review customer or client CRM accounts, providing updates and information
- Collaborate with other departments in case of cross-department issue
- Being a reliable source of information for the customers and soon-to-be customers
- Leading the customers to start their journey in the forex systems
Requirements:
- At least 2 years of proven related experience (call center sales agent/BDO) within the Forex industry, financial or telecommunication services
- At least 1 year working experience in Sales area
- English level proficiency B1
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong communication, both written and verbal
- Great active listening skills
- A patient and empathetic attitude
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Troubleshooting skills
- Ability to speak Malay
- Should be willing to work on weekends and public holidays
- Should be willing to work on shift hours