Open Virtual Interview (19th April) I Customer Service Exec. I Based in Malaysia

Open Virtual Interview
Company Name: SummitNext Technologies Sdn. Bhd.
Date:                  19th April 2025
Timing:               10am till 5pm (Malaysia time)
Location:            Virtual Interview link will be sent to candidates on 16th April 2025
All candidates must submit job application in advance.

What will you do:

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company's business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit:

• Good communication skills in English, and Hindi language.
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Customer service orientation
• Bachelors degree in business administration or related field
• Self-motivated and highly reliable

What we offer along the way:

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children's school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your application journey:

• Interview with the Talent Acquisition team (up to 40 minutes)
• English test (up to 30 minutes)
• Written assessment (1 day)
• Interview with the trainer (15 minutes)
• Final interview (1 hour)