Customer Service Executive (E-commerce | Voice, Email & Chat) - New Delhi

About the Role:
Are you passionate about delivering exceptional customer service and communicating confidently in English? Join our growing team supporting a leading global e-commerce brand, where you'll interact with customers through voice calls, email, and live chat while providing outstanding service and creating a seamless customer experience.
We're looking for individuals who enjoy solving problems, have excellent communication skills, and are comfortable working in a dynamic, customer-focused environment.

Key Responsibilities

• Handle customer inquiries via voice calls, email, and live chat in a professional and timely manner.
  
• Assist customers with order status, delivery updates, returns, refunds, product information, and account-related inquiries.
  
• Resolve customer concerns by identifying the appropriate solution while following company policies and procedures.
  
• Accurately document customer interactions in the CRM and support systems.
  
• Achieve quality, productivity, customer satisfaction, and service level targets.
  
• Escalate complex or unresolved issues to the appropriate internal teams.
  
• Deliver a positive, empathetic, and professional customer experience in every interaction.
  

Qualifications & Skills

• Minimum 1 year of experience in a BPO customer support or customer service role.
  
• Experience in the e-commerce industry is an added advantage.
  
• Minimum qualification: 12th Pass (Higher Secondary) or above.
  
• Excellent command of spoken and written English with a clear, neutral, and internationally understandable accent.
  
• Strong verbal communication skills with the ability to engage confidently with customers from diverse backgrounds.
  
• Excellent problem-solving and interpersonal skills.
  
• Comfortable working in a fast-paced environment and handling multiple customer interactions.
  
• Basic computer proficiency and familiarity with CRM or customer support platforms are an advantage.
  

What You'll Gain

• Opportunity to work with a leading global e-commerce client.
  
• Comprehensive onboarding and professional training.
  
• Career growth and development opportunities within a fast-growing organization.
  
• Supportive, collaborative, and inclusive work environment.
  
• Performance-based incentives in addition to the annual CTC.
  

Why Join SummitNext?
At SummitNext, we believe in developing talent and providing opportunities to grow. You'll be part of a dynamic team that values collaboration, continuous learning, and delivering exceptional customer experiences.

Know More About Us
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.com/

Employment Type: Full-Time (Work From Office)
Working Hours: 9-hour rotational shifts, 5 days a week (aligned with Malaysia Time)
Salary: INR 3.3 – 3.5 Lakhs per annum (CTC, including benefits)