Job Openings Manager - Business Finance (BPO)

About the job Manager - Business Finance (BPO)

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue to expand, we are seeking an experienced and analytical Manager - Business Finance (BPO) to join our global finance team. The successful candidate will serve as a key financial partner to our operations leadership, driving data-backed decisions that enhance business performance across our BPO operations.

Position

Manager Business Finance (BPO)

Location

Remote (Work from Home) India
Working Hours: US Shift (5:00 PM 2:00 AM IST)

Job Description

  • Prepare and manage monthly financial forecasts, variance analysis, and performance reports.

  • Analyze revenue and cost drivers, linking call center metrics (AHT, SLAs, Occupancy, Shrinkage, Attrition, etc.) to financial outcomes.

  • Develop financial models to evaluate the impact of operational and workforce decisions on profitability.

  • Partner with Operations, Workforce Management, and HR teams to align staffing and productivity with financial goals.

  • Track and report business KPIs across clients, projects, and delivery centers.

  • Provide insights and recommendations to maximize revenue realization and margin improvement.

  • Support pricing, costing, and profitability analysis for existing and new client engagements.

  • Drive accountability for budget adherence across cost centers and client programs.

  • Collaborate with cross-functional teams to identify cost optimization opportunities and operational efficiencies.

Job Requirements

  • Minimum 5 years of experience in Business Finance / FP&A within a BPO or Call Center environment.

  • Strong analytical and quantitative skills, with a proven ability to connect operational KPIs to financial performance.

  • Deep understanding of call center metrics such as AHT, SLA, FTE efficiency, Attrition, and Absenteeism.

  • Advanced Excel and financial modeling skills; experience with BI/reporting tools such as Power BI or Tableau is an advantage.

  • Excellent communication skills with the ability to present complex data to non-finance stakeholders.

  • Capable of working independently in a fully remote environment supporting US time zones.

  • Detail-oriented, proactive, and able to manage multiple deliverables under tight timelines.

Job Type

Full-time (Remote)
5 working days per week Monday to Friday

Salary

INR 1.5 Lakhs per month (CTC 18 Lakhs per annum)

Expected Start Date

Immediately

Know More About Us

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.com/


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