Ecommerce Specialist

About Us

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Administrative Support Executives, providing exceptional support to clients within the e-commerce logistics industry.

Job Responsibilities

Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
Resolve customer complaints to achieve high customer satisfaction.
Record and submit customer complaints using the internal system according to the provided SOP.
Perform administrative documentation and case tracking duties related to customer support.

Job Requirements

Diploma and above
Excellent English and Malay communication skills (written, verbal, listening)
1–2 years of BPO experience will be an added advantage
Customer-oriented mindset with pleasant interpersonal skills
Proficiency in Microsoft Office and computer operations
Ability to work in a fast-paced environment and under pressure

Job Details

Full-time
Rotational shift
5 working days per week
Location: Sungai Petani (Work in Office)

Salary & Benefits

Basic Salary:RM2,000
Performance KPI Incentive: Up to RM250 per month
EPF & SOCSO
Birthday Leave
Annual Leave, Maternity Leave, Parental Leave
Promotion Opportunities
Professional Development

Expected Start Date:
Immediately

Know more about us at:
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.my/