Staff Associate, Psychopharmacology (2233)

Our client is seeking a highly skilled and dependable individual to join their San Mateo, CA team as a Staff Associate, Psychopharmacology, for their clinical program.

Our client is dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. They have become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Our clients competitive compensation and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs.

As part of the Clinical Administration team, you will play a critical role in supporting clinicians, patients, and families throughout the treatment process by providing administrative functions. Your contributions will help create a seamless experience for patients and their families while supporting clinicians in delivering high-quality psychopharmacological care.

This is a non-exempt, full-time, fully on-site position located in the San Francisco Bay Area (San Mateo). The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

Responsibilities

• Provide a high-quality patient experience for families receiving care.

• Manage clinicians' calendars ensuring efficiency of clinical time and schedule appointments in the electronic medical records (EMR) system.

• Facilitate the flow of phone and email communication between clinicians and patients.

• Collect initial patient information, perform intakes and coordinate services.

• Check in patient appointments and process daily billing through the EMR system.

• Maintain accurate and updated patient records.

• Follow HIPAA guidelines and strictly protect personal health information.

• Manage prescription requests through the prescription inbox working closely with pharmacies and insurance companies to ensure accuracy.

• Handle prior authorizations and appeals for medication requests.

• Provide psychopharmacology support coverage for additional team members as needed.

Qualifications

• 2+ years of administrative or office experience required.

• High school diploma or GED required.

Special Considerations:

The anticipated salary range for this position is $57,000 - $62,000 USD annually.

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

Our client is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.