About the job Owner Relations Coordinator
Owner Relations Coordinator
About Beachside Vacation Rentals
Beachside Vacation Rentals is a growing vacation rental management company serving Florida's Space Coast. We pride ourselves on delivering exceptional service to both our guests and our homeowner partners through proactive communication, operational excellence, and a genuine commitment to hospitality.
We're looking for an organized, detail-oriented Owner Relations Coordinator to support our Owner Relations team and help ensure our homeowners receive timely, professional, and responsive service.
About the Role
The Owner Relations Coordinator serves as a key support role within the Owner Relations department, assisting the Owner Relations Manager with administrative tasks, owner communications, reporting, and operational follow-up.
This position is especially important during weekends, serving as the primary point of contact for homeowner inquiries and ensuring owners receive prompt responses and support when the Owner Relations Manager is unavailable.
The ideal candidate is highly organized, professional, comfortable working independently, and able to communicate confidently with homeowners while coordinating across multiple departments.
This role requires relationship building, empathy, and strong active listening skills.
Core Responsibilities
Owner Communication & Support
Respond to homeowner calls, emails, and messages in a professional and timely manner
Serve as the primary owner contact during weekends
Escalate urgent issues to appropriate departments when necessary
Ensure homeowners receive updates on open requests and concerns
Document owner communications and follow-up actions accurately
Administrative Support
Assist with preparation of owner reports and presentations
Track action items, owner requests, and ongoing projects
Monitor departmental inboxes and communication channels
Assist with scheduling owner calls and meetings
Cross-Department Coordination
Coordinate with Operations, Maintenance, Housekeeping, Guest Experience, and Onboarding teams to gather information for owners
Follow up on outstanding owner requests and operational issues
Ensure timely communication regarding maintenance projects, property updates, and homeowner concerns
Help track resolutions and ensure completion of owner-related tasks
Qualifications
Excellent written and verbal English communication skills
Able to learn and adapt quickly to new technology and software
Experience in customer service, account management, property management, hospitality, or administrative support preferred
Strong organizational and time-management skills
Professional and customer-service-oriented mindset
Ability to work independently and manage multiple priorities
Comfortable communicating with homeowners, vendors, and internal teams
What Success Looks Like
Homeowners receive prompt and professional responses and feel cared for
Owner requests are documented, tracked, and followed through to completion
Communication between departments remains organized and proactive
The Owner Relations Manager is supported with accurate reporting, follow-up, and administrative assistance.
Compensation:
Salary: $1,400 - $1,500 /mo USD
Two Weeks PTO