Warranty Claim Specialist

Job description

• Conduct thorough inspections and evaluations certified pre-owned vehicles to ensure standards;
• Collaborate with technicians to address any repair or reconditioning needs to uphold the quality of certified vehicles;
• Develop and maintain quality evaluation criteria and checklists to standardize the inspection process;
• Administer warranty programs certified pre-owned vehicles, ensuring compliance with manufacturer guidelines;
• Communicate warranty policies and procedures to dealership and provide training as needed; Develop and implement pricing models that reflect the value and quality of certified pre-owned vehicles;
• Monitor pricing performance and adjust strategies as needed to optimize profitability and sales; Collaborate with marketing team to create promotional materials and campaigns that highlight certified vehicle benefits;
• Evaluate the effectiveness of sales promotions and campaigns, adjusting strategies based on performance metrics and feedback;
• Prepare reports on the performance of the certified pre owned vehicle programs, including sales trends, customer satisfaction metrics, and warranty;

Job requirements

• Bachelor's degree or higher in Automotive technology, Business administration, or a related field;
• At least 2 years of experience in automotive sales, used vehicle management, or related roles;
• Strong understanding of vehicle quality evaluation processes and warranty systems;
• Excellent analytical skills with experience in pricing strategies and market analysis;
• Proficient in MS Office Suite;
• Advanced English;

Additional information

• Working Hours: 9AM-5PM
• Food & Travel Allowances