Service and Value Chain Manager

Job description

• Develop, review, and implement departmental policies aligning with organisational goals and business objectives;
• Plan and execute strategic initiatives based on departmental priorities and market trends and monitoring;
• Oversee field operations and ensure adherence to DLR-VC policies;
• Track and evaluate departmental performance against key performance indicators and identify areas for improvement and implement solutions to enhance service delivery;
• Lead, motivate, and develop a high-performing team and conduct regular performance reviews and provide constructive feedback;
• Identify training needs for team members and ensure appropriate training programs are implemented;
• Ensure high levels of customer satisfaction by addressing service delivery issues promptly;
• Develop and manage departmental budgets, ensuring efficient allocation of resources;
• Prepare reports to senior management detailing progress on departmental initiatives and performance metrics;

Job requirements

• Bachelor's degree or higher in Automotive technology, Business administration, or a related field; More than 3 years of managerial experience in the automotive industry;
• Proven experience with CRM software to manage customer interactions and maintain service history records;
• Ability to analyze data, assess current departmental performance, and make informed decisions to improve operations;
• Advanced English (Japanese proficiency is a plus);

Additional information

• Working Hours: 9AM-5PM
• Food & Travel Allowances