Technical Support Manager

Job description

• Manage where necessary in the completion of all Factory Campaign and Field Campaigns within the OEMs recommended completion schedule, to the correct standards and in accordance with all relevant documentation submitted as per OEMs support Policy.
• Support all warranty claims so that they are submitted as per OEM and Service Department Policy and Procedures. All relevant documentation to be submitted as per policy requirements with all failed parts are packaged appropriately for return if required.
• Attend monthly meetings with both internal and external customers and provide technical updates as require. Involve other departments as required to assist in desired outcomes.
• Assist in the maintenance of the technical information library by keeping it current and relevant to the machines based in Mongolia
• Develop and maintain relationships with relevant personnel and its associated entities, the
• Principle and other companies as required, ensuring smooth, timely and accurate transfer of data.
• Implement where necessary in the completion of all Factory Campaigns and Field Campaigns within the OEMs recommended completion schedule, to the correct standards and in accordance with all relevant documentation submitted as per OEMs support Policy.
• Support all warranty claims so that they are submitted as per Komatsu SPPMs requirements with all failed parts, failure investigation and proper root cause analysis.
• Ensure all OEM recommendations are being adhered to with regard to the operation and maintenance of the equipment to achieve acceptable levels of equipment availability.
• Ensure all known defects are correctly investigated, recorded and the required parts are available at the time of repair. Defect Management.
• Manage PM program to work in conjunction with Equipment Management Solutions
• Create QAQC docs for new rebuild components as TM develops new business through excavators major component overhauls.
• Liaise with factory personnel as required to provide required information for technical support.
• Document and file all Komatsu Products related information for history purposes.
• Participate in continuous improvement programs including modifications to Preventive
• Maintenance Sheets and assembling of Job Safety Analysis (JSAs)
• Carry out regular in field inspections / observations and report as required
• Communication and IT Skills are an important area in this position, requirement to understand and communicate via written and verbal is essential.

Job requirements

• 3-5 years industry experience preferably in an industrial mining or construction equipment environment.
• Planning and organizational skills, including the ability to meet deadlines and complete projects and generate reports using appropriate programs.
• Preferably with an Electrical or Mechanical engineering degree.
• Must be able to work independently and perform all requirements of position with minimum guidance from supervisor.
• Ability to work independently and/ or as part of a team.
• Ability to analyze and forecast budgetary expenditures for compliance with approved budget.
• Detail oriented and a strong understanding of continuous improvement..
• Must be able to work independently and perform all requirements of position with minimum guidance from the Technical Services Manager.

Additional information

• Pleasant safe workplace environment with opportunities for personal and professional growth
• Competitive salary
• Private health insurance including direct family
• Free meals and transportation