Patient Success Executive

About the Role

The Patient Success Executive enhances the client experience by managing inquiries, appointments, and social media engagement. Youll provide personalized service recommendations, handle concerns with empathy, and ensure smooth post-care follow-ups and referrals, contributing to high customer satisfaction.

Responsibilities

• Act as the first point of contact for potential and existing clients across WhatsApp, Line, Instagram, and other platforms, driving engagement and conversions through timely, persuasive communication.
• Manage appointments and reservations efficiently, ensuring a seamless customer journey that maximizes retention and upsell opportunities.
• Develop in-depth knowledge of our treatments and services to provide tailored recommendations that align with customer needs, increasing sales potential.
• Proactively engage with social media inquiries, nurturing leads and building relationships that drive bookings and repeat visits.
• Work closely with the clinic team to optimize operations and enhance customer satisfaction, contributing to long-term client loyalty.
• Handle customer concerns with a solutions-oriented approach, turning potential issues into positive experiences that reinforce brand trust.
• Stay updated on industry trends and customer service best practices to refine sales techniques and improve client interactions.
• Follow up with patients post-treatment to ensure satisfaction, encourage repeat business, and identify cross-selling opportunities.
• Coordinate referrals with other clinics and hospitals, ensuring smooth transitions and strengthening business partnerships.
• Manage customer inquiries on all communication platforms (WhatsApp, Line, Instagram, etc.) during assigned after-hours shifts, ensuring timely and professional responses to maintain continuous engagement and customer support.

Qualifications

• Previous experience in customer service or sales in healthcare/beauty industries preferred.
• Strong communication skills, both written and verbal, with a professional and friendly demeanor.
• Proficiency in managing inquiries across WhatsApp, Line, Instagram, and other digital platforms.
• Excellent organizational and multitasking abilities to handle appointments and follow-ups efficiently.
• Ability to work collaboratively with a team to ensure a seamless customer experience.
• Problem-solving skills with a customer-centric approach to addressing concerns and complaints.

Language Proficiency

• Native Thai
• Fluent English
• Any other is nice-to-have

Benefits

• Food allowance
• Travel allowance
• Annual health checkup
• Health insurance
• Provident fund
• Performance-based bonus