Head of Operations (eCommerce)

About the Role

As the Head of Operations, you will be responsible for scaling the eCommerce business, optimizing operations, and driving business growth. This role requires expertise in performance marketing, data-driven decision-making, and strategic execution to enhance revenue and customer experience. You will lead high-performing teams, manage P&L, and ensure operational excellence in a fast-paced, innovative environment.

Responsibilities

• Develop operational strategies to scale products
• Ensure delivery on key business metrics (growth, revenue, margins)
• Implement data-driven decision-making
• Oversee supply chain and customer experience
• Drive performance marketing for ROI
• Collaborate to enhance conversion rates
• Optimize acquisition and retention strategies
• Recruit and mentor high-performing teams
• Foster a results-driven company culture
• Manage P&L, Gross Margin, and EBITDA
• Represent the company in industry events
• Educate the market on the company's value
• Integrate technology and automation into operations
• Stay updated on gaming/influencer trends
• Adapt to market changes quickly
• Foster innovation and new revenue streams

Qualifications

• Scaling digital product experience
• Being a good marketer
• Team management & ability to grow teams
• Performance-driven mindset (deliver on numbers)
• Able to professionally run a P&L (Deliver on Gross Margin & EBITDA)
• Driver of culture
• Act as the company ambassador
• Educate the market
• Entrepreneurial mindset
• Logical thinker
• Tech-savvy
• Gaming/Influencer knowledge
• Startup experience

Language Proficiency

• Native Thai
• Professional proficiency in English

Benefits

• Phone Allowance (where applicable)
• Yearly Health Checkup
• Yearly Offsite
• Townhalls & Workshops
• L&D Budget
• Wellness Budget

Working Conditions

• Hybrid
• Flexible Working Hours