IT Manager (E-commerce)

IT Manager - Mineral Water Brand

About the Company

This rising-star mineral water brand is 100% Thai natural mineral water sourced from the Chiang Dao district in Chiang Mai, an area certified by UNESCO as a biosphere reserve. Our water comes from underground hot springs at a depth of over 200 metres, within rock layers that are more than 350 million years old, and emerges at a temperature of 60 degrees Celsius, offering superior quality and natural benefits. Committed to sustainability, we ensure that our bottle caps are attached for easy recycling along with the bottle.

About the Role

As the IT Manager, you will play a critical role in bridging the gap between our technology and business teams. Reporting to the IT Director, you will be responsible for managing IT projects related to our e-commerce platforms and ensuring that they meet the needs of the Marketing and Sales teams. Your strong background in e-commerce, CRM, ERP, and project management will be essential in leading vendor collaborations, overseeing system implementations, and optimising our technology stack to drive business success. You will act as the right-hand person to the IT Director, positioning yourself as a future leader within the company.

Responsibilities

• Work closely with the Marketing and Sales teams to gather and understand their technology requirements, particularly in the context of e-commerce

• Manage IT projects related to e-commerce, CRM and ERP (e.g. Salesforce, Microsoft Dynamics), ensuring they are delivered on time, within budget, and according to business requirements

• Oversee vendor relationships for the development and implementation of applications and software, acting as the main point of contact between internal teams and external vendors

• Collaborate cross-functionally to ensure seamless integration of e-commerce platforms with CRM and ERP systems

• Support data analytics initiatives by working with the data analyst to build and optimise dashboards for better decision-making

• Stay up-to-date with the latest trends in e-commerce, CRM, and ERP technologies, and apply this knowledge to drive continuous improvement within the company

• Monitor project timelines, budgets, and performance metrics, ensuring alignment with business goals

• Assist the IT Director in developing and implementing IT strategies that support the companys growth and innovation objectives

Qualifications

• Bachelors degree or higher in Information Technology, Computer Science, or a related field

• 5+ years of experience in IT management in the e-commerce field with a track record of leading successful IT projects

• Extensive knowledge of hardware and software systems, including ERP and e-commerce platforms

• Strong understanding of cybersecurity principles and best practices

• Experience with SAP, Salesforce, and other relevant technologies

• Excellent leadership and team management skills with strong analytical and problem-solving abilities

• Effective communication skills with the ability to convey complex technical concepts to non-technical stakeholders

• Ability to work independently and collaboratively in a fast-paced environment

• Proactive and innovative mindset with a focus on continuous improvement

Benefits

• Annual bonus & salary increment

• Performance-based bonus

• AIA health insurance

Working Condition

• This is a full-time position based at Maneeya Centre, Bangkok, Thailand (right next to BTS Chidlom)

• Regular office hours are from 9:00am to 6:00pm, Monday to Friday