Onboarding Manager (Phuket - Relocation Provided)

Postion: Onboarding Manager

About the Company

The company is a new, on-demand services platform offering innovative solutions for businesses and individuals seeking reliable cleaners, installation engineers, and handymen. With an app developed and legalities in place, we have positioned ourselves as a key player in the O2O (Online to Offline) service space. Operating from the centrally located office in Phuket, we are on a mission to provide quick, efficient, and tailored on-demand solutions that help users manage their daily tasks seamlessly.

About the Role

The Onboarding Manager will oversee the acquiring and onboarding of service providers. This hands-on role involves driving business growth, optimizing processes, and collaborating with co-founders to scale the company in the O2O market.

Responsibilities

• Recruitment and Sourcing: Identify and target potential service partners through cold calling, client visits, networking, and referrals

• Represent us to large service-provider companies (e.g., air-conditioning service providers with multiple subsidiaries)

• Sales Pitch & Negotiation: Explain proposition value, product offerings, and partnership benefits to potential service providers

• Facilitate the end-to-end onboarding process of new partners (technicians/cleaners/landscapers), from document verification to account setup

• Account Activation: Ensure partners are fully activated and ready to begin transacting on the platform

• Support Troubleshooting: Address partner queries and provide basic technical support during onboarding to ensure a smooth setup experience

• Solid interpersonal and communication skills with the ability to engage effectively with internal and external stakeholders

• Maintain ongoing relationships with onboarded vendors to encourage platform engagement and performance

Qualifications

• 2 - 5 years of experience in vendor onboarding, partner acquisition, or other B2B relationship management roles

• Proven ability to manage B2B relationships and communicate clearly with diverse stakeholders

• Tech-comfortable: able to quickly learn app interfaces and explain them to others

• Self-starter with a sense of ownership and maturity, able to drive initiatives with minimal supervision

• Comfortable working in a startup environment with a fast-moving, collaborative culture

• Strong organizational and multitasking skills

• Willingness to travel locally in Phuket for partner meetings when required

• Experience in hospitality, service industry, or app-based services is a plus

Language Proficiency

• Fluent in both Thai and English

Benefits

• Competitive salary range (starting from THB 40,000)

• Relocation budget for non-local candidates

• Mileage reimbursement for work travel

• 2 days off per week

• Public Holidays and 11 annual leaves per year

• Performance related bonus

• Opportunities for career growth in a fast-paced startup environment

• Work in a dynamic, entrepreneurial atmosphere

• Flexible and open company culture with a strong focus on teamwork and innovation

Working Conditions

• Full-time, 100% office-based in Central Phuket, Bypass Road (opposite Lotus, close to Phuket Town)

• Standard working hours with flexibility based on project needs

• Fast-paced, collaborative, and innovative work environment