Collections Officer

Collections Officer
Our client is a large-scale physical retail mall managed like a startup as it reinvents and is reborn into an entirely new concept. They have redefined their retail with a "Fit by Day, Fun by Night" concept, offering a unique blend of stores, restaurants, and fitness establishments in a sprawling 180,000 sqm space.

The Collections Officer manages the mall's collections process to ensure timely and effective recovery of outstanding payments. This role involves communicating with customers to resolve any outstanding payment issues, monitoring payment schedules, and implementing collection strategies to maintain the mall's cash flow. The Collections Officer also works closely with other departments to ensure all collections activities comply with legal and regulatory requirements.

Responsibilities

• Monitoring customer accounts and detecting overdue payments

• Collecting and analyzing data for a selected payment/debt history

• Reaching out to customers to discuss their debts

• Consulting and helping clients with in case of billing and credit problems

• Managing payments and refund operations

• Developing measures encouraging timely payments

• Managing historical records of account statuses and collection operations

• Reporting on collection operations and customer account updates

• Retain all customer agreements and related documents involving the collection area

• Issue Invoices, Taxes Invoices, Withholding Taxes, and other required documents to the customer

• Issue notification letter and all requested documents to the customer

• Liaison with the company lawyer in all related cases

• Responsible for Tenant's Outstanding Debt Report, Aging Report, and Collection Report
  

Qualifications

• Bachelor's degree in Accounting, Finance, Economics, Business Management, and related fields.

• 3+ years' experience of working on a Collection Specialist position

• Profound knowledge of collection techniques and billing procedures

• Good knowledge of legal regulations in the debt collection area (such as FDCPA)

• Easy working with targets

• Excellent communication skills, both written and oral

• Stress-resistant and productive

• Good level of problem-solving and negotiation skills

• Good practical experience with Office and databases