Operations Director

About the Company

The brand was carefully crafted by harnessing the power of a group of dynamic, like-minded hospitality, service, food & beverage and business superstars. They were tasked with one goal - deliver a fresh brand that will wow both international and local guests, and escape the resort cliches. Whether its the service, the design or just the overall environment and ambience - the guests will feel like they truly stepped into Paradise

Working here is more than just work: its exciting and inspiring. Itll spark your imagination every day, and might just inspire you to explore career directions youd never considered before. Theres a lot to discover, so start here.

About the Role

The Hospitality Operations Director is responsible for overseeing and optimizing all aspects of the daily operations within the hospitality establishment. This leadership role requires a strategic thinker with a deep understanding of hospitality management, excellent organizational skills, and the ability to lead a diverse team. The Operations Director ensures that the highest standards of service, quality, and efficiency are maintained across all departments, including SOPs, food and beverage, maintenance, Go Green Projects, and guest services.

Responsibilities

Operational Leadership:

• Develop, implement, and monitor operational policies and procedures to ensure consistent, high-quality service delivery

• Oversee daily operations, including front-of-house and back-of-house functions

• Ensure compliance with health and safety regulations, licensing laws, and other legal requirements

Team Management:

• Foster a positive work environment that encourages teamwork, professional growth, and high employee morale

• Conduct regular performance checks of each hotel and monitor requests and support that General Managers require to fully execute their vision successfully

Guest Experience:

• Monitor guest feedback and implement strategies to enhance the guest experience

• Ensure all departments provide outstanding customer service that exceeds guest expectations

• Address and resolve guest complaints or issues in a timely and effective manner from General Managers

Strategic Planning:

• Contribute to the development of the business strategy, focusing on operational efficiency and profitability, as well as Go Green Projects for sustainability

• Identify opportunities for growth, including new services, products, or market segments

• Stay informed of industry trends and best practices to maintain a competitive edge

Quality Control:

• Implement and maintain quality control processes to ensure consistent product and service standards

• Conduct regular audits and inspections to identify and address areas for improvement

• Ensure that all operational equipment is maintained in good working order

Qualifications

• Bachelors degree in Hospitality Management, Business Administration, or a related field. A Masters degree is a plus

• A minimum of 7-10 years of experience in hospitality management, with at least 3-5 years in an operational leadership role

• Proven experience in managing large teams and multi-departmental operations

• Strong leadership skills and experience in managing teams across multiple properties/ locations

• Excellent interpersonal and communication skills, with the ability to interact effectively with employees, guests, and stakeholders

• A deep understanding of the hospitality industry, including current trends and best practices such as sustainability

• Ability to work under pressure, manage multiple priorities, and meet deadlines

• Proficiency in hospitality management software and other relevant technology

• Ability to speaks a proficient level of English

• High-level of leadership and team management experience

• Proactive and self-motivated with the ability to work independently and as part of a team

• Strong communication and interpersonal skills

• Ability to adapt to a fast-paced and dynamic work environment

Benefits

• Social security

• 2 days WFH

• Training course

• Group health insurance (in the plans)

• Service charge (4K - 8K thb/ month on average)

• Phone allowance

• Parking spot

• Performance-based bonus (average 1 month)

• Referral program

Working Condition

• This is a full-time position based at office in Bangkok, Thailand

• Regular office hours are from 9.00 a.m. to 6.00 p.m., Monday to Friday with WFH days

• This position requires a flexible schedule, including weekends, holidays, and evenings, as necessary

• Ability to travel as needed to support multiple locations (if applicable)