Senior Business Analyst

About the Company

Our company is a leading provider of innovative restaurant point-of-sale (POS) solutions, serving a diverse portfolio of clients across the hospitality industry. With a strong focus on technology innovation and customer success, we have established a reputation for delivering cutting-edge software and exceptional support to help our clients streamline their operations and enhance the guest experience.

About the Role

As a Senior Business Analyst, you will play a pivotal role in driving the development and enhancement of our cutting-edge software products. You will work closely with cross-functional teams to analyze customer requirements, identify business opportunities, and translate them into robust technical specifications that align with our strategic objectives.

Responsibilities

• Engage with clients and prospective customers to thoroughly understand their pain points, operational workflows, and specific POS system requirements.
• Conduct in-depth market research and competitive analysis to identify industry trends, evolving customer needs, and opportunities for product differentiation.
• Collaborate with the Product, Engineering, and QA teams to define product roadmaps, prioritize feature development, and ensure seamless implementation of new functionalities.
• Develop detailed user stories, acceptance criteria, and functional specifications to guide the software development life cycle.
• Create and maintain comprehensive documentation, including process workflows, system architecture diagrams, and user manuals to support the implementation and adoption of our POS solutions.
• Provide training and support to our sales and customer success teams to enhance their understanding of our product capabilities and value proposition.
• Analyze customer feedback, usage data, and market intelligence to identify areas for product improvement and innovation.
• Stay up-to-date with the latest POS technologies, industry regulations, and best practices to recommend strategic enhancements to our product portfolio.
• Represent the voice of the customer within the organization and advocate for solutions that deliver exceptional user experiences.

Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field

• 3+ years of experience as a Business Analyst or Product Analyst

• Proven track record of translating business requirements into detailed technical specifications and successfully driving the implementation of complex software solutions
• Proficient in conducting user research, data analysis, and process mapping to identify pain points and optimize workflows
• Excellent communication and presentation skills, with the ability to effectively collaborate with both technical and non-technical stakeholders
• Strong problem-solving and critical thinking skills, with the ability to balance customer needs with technical feasibility and business objectives
• Familiarity with Agile methodologies and experience working in a fast-paced, iterative product development environment
• Passion for the retail technology industry and a deep understanding of the evolving landscape of point-of-sale solutions

Benefits

• Competitive base salary with performance-based bonuses and commissions

• Comprehensive health, dental, and vision insurance coverage

• Generous paid time off and flexible work arrangements

• Opportunities for professional development and career advancement

• Participation in the company's success through equity-based compensation

Working Condition

• Fast-paced, dynamic environment within the restaurant technology industry

• Collaborative and cross-functional team-based work

• Opportunities for remote work and flexible scheduling