Chinese Speaking Pharmacy Technician

BASIC FUNCTION

Attain the highest level of customer relations, expedite the processing of prescriptions

and help to maintain the non-prescription aspects of the pharmacy department

PRINCIPLE WORKING RELATIONSHIPS

♦ Consult regularly with the pharmacy manager or staff pharmacist for the purpose of expediting the processing of prescriptions

♦ As a pharmacy department employee, maintain good company loyalty, set a good example, and project a healthy positive attitude

REQUIREMENTS

♦ Pharmacy related degree or certified pharmacy technician.

♦Experience in working in retail pharmacies.

♦Speak fluent Mandarin or Cantonese.

♦ Individual may not be on the government exclusion lists as determined by the Office of Inspector General (OIG) and System for Award Management (SAM)

MAJOR RESPONSIBILITIES

♦ Maintain highest level of customer relations

♦ Expedite the processing of prescriptions by performing all duties necessary and allowable, by policy or law, in the preparation necessary prior to the filling of the prescription by the pharmacist and in the distribution of the prescription to the patient, once all necessary dispensing duties are performed by the pharmacist.

♦ Process all filing, accounting, and bookkeeping functions as deemed necessary by the pharmacy manager and company accounting manager

♦ Communicate with pharmacy manager on progress and policies of pharmacy department

♦ Carry out daily housekeeping, cleanliness and sanitation programs as established within company guidelines

♦ Maintain a high level of professionalism, consistent with company standards, in dress, personal appearance and grooming

♦ Adhere to cash register policies as set forth by the company

COMPETENCIES

Analytical – Uses intuition and experience to complement data

Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics

Technical Skills – Strives to build ongoing knowledge and skills; Shares expertise with others

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs with highest level of professionalism; Solicits customer feedback to improve service; Responds to requests for service and assistance

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains

confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things

Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Communicates with supervisory pharmacist on progress within pharmacy department

Written Communication – Writes clearly and informatively; Able to read and

interpret written information

Teamwork – Exhibits objectivity and openness to others' views; Gives and

welcomes feedback; Contributes to building a positive team spirit

Business Acumen – Conserves organizational resources

Diversity – Demonstrates knowledge of EEOC policy; Shows respect and sensitivity for cultural differences; Supports affirmative action and respects diversity

Ethics – Treats people with respect; Works with integrity and ethically; Upholds organizational values; Maintains good company loyalty

Organizational Support – Follows policies and procedures; Supports affirmative action and respects diversity

Planning/Organizing – Uses time efficiently; Ability to initiate the necessary

procedures to start the process of filling prescriptions; Develops and maintains department’s system of expeditious workflow; Remains organized

Professionalism – Approaches others in a tactful manner; Reacts well under

pressure; Treats others with respect and consideration, regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Exudes professionalism consistent with company standards, in dress, personal appearance and grooming

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality

Safety and Security – Observes safety and security procedures; Reports

potentially unsafe conditions; Uses equipment and materials properly

Adaptability – Able to deal with frequent change, delays or unexpected events

Attendance/Punctuality – Is consistently at work and on time

Dependability – Follows instructions, responds to management direction

Initiative – Asks for and offers help when needed

Job Types: Full-time, Part-time