IT Helpdesk Technician

Job Title: IT Helpdesk Technician

Contact Details: Full-time

Job Overview:

Star Services LLC is a leading provider of IT solutions and services to businesses of all sizes. We are currently seeking an experienced IT Helpdesk Technician to join our team on a full-time basis. The successful candidate will be responsible for providing technical support and assistance to our clients, ensuring the smooth operation of their IT systems.

Key Responsibilities:

- Respond to IT support requests from clients via phone, email, or in-person

- Troubleshoot and resolve hardware and software issues

- Install, configure, and maintain computer systems and peripherals

- Set up and maintain user accounts and permissions

- Monitor and maintain network and server systems

- Perform routine maintenance and updates on systems to ensure optimal performance

- Provide training and support to users on software and hardware usage

- Document and maintain records of all support requests and resolutions

- Collaborate with other IT team members to resolve complex technical issues

- Stay up-to-date with the latest technology and industry trends to provide the best support to clients

Qualifications:

- Bachelor's degree in Computer Science, Information Technology, or a related field

- Minimum of 2 years of experience in a similar role

- Strong knowledge of computer hardware, software, and networking systems

- Experience with Windows and Mac operating systems

- Excellent problem-solving and troubleshooting skills

- Ability to prioritize and manage multiple tasks in a fast-paced environment

- Strong communication and customer service skills

- Relevant certifications (e.g. CompTIA A+, Microsoft Certified Professional) are a plus